2017 Memorial Day Support Schedule
Josh Frazier -
What to expect during Memorial Day
As always, 24x7 support and facility access is available around the clock, 365 days per year. For 24x7 support, call 713-231-5005 or email firstname.lastname@example.org. If an agent is unavailable to take your call, leave a message with:
- Your name
- Your company (if whitelabeler, your company and the name of the subtenant having the issue.)
- Callback number
- Description of the issue or question
Your call will be returned by an on-call technician within 30 minutes.
In case of emergency, please still follow the procedure above and refer to the escalations section below to contact an available agent directly to escalate immediately.
If you need to escalate an issue during this time, please follow our Escalations guide.
1510 Primewest Parkway | Suite 800
Katy, TX 77449